Ground teams coordinating baggage, equipment and aircraft services at a busy airport stand

AI-native workforce planning and real-time control

A late flight should not delay the next one.

TQ 472 arrives 22 minutes late. Its cleaning and ramp teams now overlap with TQ 518. TurnIQ detects the conflict, checks skills and passenger load, then builds a recovery plan for the planner to approve.

Explore the platform Watch TurnIQBot

01Detectresource conflict

02Rebalancepeople and hours

03Approveplanner control

04Dispatchtasks update live

REAL-TIME CONTROL TOWERLive workforce recovery

LIVE

DELAYED +22 MINTQ 472Stand B07 · Load 91%Target departure 19:40

6 peopledouble booked

NEXT TURNTQ 518Stand B11 · Load 54%Service starts 19:25

CLNCleaning4 people TQ 47219:02 to 19:32 12 min overlap TQ 518From 19:20

RMPRamp2 people TQ 47219:08 to 19:38 8 min overlap TQ 518From 19:30

CONFLICT FOUNDTwo teams cannot cover both turns

The late arrival moved six people into the next planned turn. TurnIQ checks workload, skills and service standards before suggesting a change.

✦ Recommended recovery mix94% plan fit

OTTargeted overtime2 cleaners · 35 minutes+$46

LFPlanned disengagementRelease 2 cleaners and 1 ramp operator from TQ 518 · Load 54%3 moved

↗Real-time task assignmentSend updated tasks to mobile teams at B07 and B116 updates

THE AIRCRAFT TURN

Two operating worlds must finish as one.

Above the wing teams manage the passenger journey. Below the wing teams prepare the aircraft, baggage, cargo and equipment. Their work happens in parallel, but every task shares the same departure time.

ARRIVALTwo workstreams. One departure time.DEPARTURE

ABOVE THE WINGPassenger and terminal services

Pre-arrival plan

Arrival support

Check-in and bags

Boarding services

Special assistance

Gate close

BELOW THE WINGRamp and aircraft services

Parking and chocks

Bridge and power

Baggage and cargo

Cleaning and catering

Final checks

Pushback

People

Ramp agents, cleaners, loaders, drivers, supervisors and passenger teams must arrive with the right skills.

Equipment

Tugs, belt loaders, buses, stairs, ground power and service vehicles must be ready at the right stand.

Service and SLA

Turnaround time, first bag, boarding, safety and service milestones all run against fixed commitments.

Constraints

Skills, certifications, labor rules, leave, stand limits and asset compatibility shape every feasible plan.

Disruption

Late flights, changing passenger loads, gate changes, weather and absences can invalidate the plan in minutes.

THE DOMINO EFFECT

A delay in one task quickly becomes a turn delay.

01Inbound flight arrives late

›

02Cleaning starts late

›

03Boarding window narrows

›

04Pushback is at risk

THREE VIEWS OF ONE OPERATION

Every decision reaches the right person.

TurnIQ keeps one operational picture, then presents the right level of detail to the people who plan, coordinate and lead the operation.

PLANNER APPROVAL CENTRE

Three decisions need review

Next 24 hours

Demand covered98.4%+1.8% after optimization

Rule checks100%All 42 rules passed

Fairness94Nights and leave balanced

PLAN READY

October workforce plan

Coverage is above target across all skills. The plan uses 6% fewer unproductive hours.

Coverage 98.4%Overtime 4.1%

SWAP SUGGESTED

Swap two cleaning shifts

Move A. Rahman to evening and L. Chen to day. Coverage stays unchanged and both preferences improve.

AR⇄LC

LIVE CHANGE

30 minutes overtime at B07

A late arrival creates a cleaning overlap. Extending the current team protects boarding.

People 2OTP risk Low

bot

Ask the operation. See the evidence.

WorkforceLive KPI view FairnessOutlier checks Turn performanceCause and impact

01Overtime02Fairness03Skill utilization04Lowest utilization05Coverage gaps06OTP

turniqbot Connected to operations

LIVE CONVERSATION01 / 06

PLAYING SIMULATION

turniqbot · ANSWERPreparing the KPI view

Checking operational data

Total overtime was 2,879 hours across the last six months. September was the highest month at 534 hours, 9.4% above August.

OVERTIME TREND

Monthly overtime hours

Actual hours

✦

RECOMMENDED NEXT STEPReview the September evening peaks

Cleaning and baggage produced 61% of overtime. Test a split shift around the two busiest windows before adding more overtime.

TURNIQBOT · NEXT QUESTION

Would you like me to check whether overtime was shared fairly?

Answer built from governed operational data

PLANNER IS TYPING

WORKFORCE PLANNER

Compare total overtime hours across the last 6 months.

TURNIQ REPORT CENTREOperational KPI report

WORKFORCE ANALYTICS

Monthly overtime hours

✦

TURNIQ RECOMMENDATION

HOW TURNIQ RESPONDS

One planning flow built around the flight turn.

TurnIQ turns changing operational data into a workforce plan, a live task plan and a clear recovery action. The same rules and demand logic stay connected throughout.

SHARED TARGETKeep every turn on time

SkillsService levelsLabor rulesAsset readiness

01CONNECT

Operational inputs

Bring the live operation and workforce picture into one data foundation.

AODB, SSIM and OAG schedules
SITA, ACARS and iOPS events
Passenger load and service rules
HRMS, hours and equipment data

02UNDERSTAND

Demand and constraints

Translate each flight turn into required people, skills, equipment and time windows.

Demand by station and service
Demand by skill and time bucket
Capacity and contract rules
Scenario and peak analysis

03OPTIMIZE

Workforce plan

Use mathematical optimization to build the best plan across connected constraints.

Shift design and patterns
Roster generation
Staff assignment and bidding
Equipment allocation

04OPERATE

Task scheduling

Turn named shifts into sequenced work for every aircraft turn.

Task start and end times
Skills and resource assignment
Task dependencies
Live Gantt and alerts

05REOPTIMIZE

Real time control

Detect conflicts as conditions change and recommend the best recovery action.

Delay and load changes
Staffing gap prediction
Ranked recovery options
Planner approval and audit trail

Live results flow back into the next demand plan

StrategicPre-season

Tactical1 to 3 months

OperationalMonth of operations

Real timeDay of operations

ONE CONNECTED PLATFORM

Plan earlier. Respond faster.

Demand planning, shift design, rostering, staff rules and live tasks work from the same flight picture. When a schedule changes, the next decision starts with the latest plan.

WORKFORCE DEMAND

Cleaning demand curve

Peak demand39staff at 17:15

Planned coverage97.6%Within target

Movable tasks8Available to flatten

Required cleaning staff in 15 minute intervals Demand AI optimized need

AI plan: spread movable tasks

Move flexible cleaning tasks around the evening flight bank. Peak need falls by five staff.

TurnIQ demand Gantt with flight rows and colored service bands across a day — **See where work builds up.** Each flight opens into the service windows and team sizes behind its demand, so planners can check peaks before building shifts.

TurnIQ app management showing headcount, rostering, equipment, asset and roster plans — **Keep the planning layers together.** The complete application view brings headcount, equipment and roster scenarios into one workspace. Cost figures are illustrative and shown in USD.

THE TURNIQ PLATFORM

One platform. The full planning cycle.

Each decision feeds the next. Turn flight activity into demand, demand into workable rosters, and live events into clear recovery actions.

AI view of airport flight events forming a workforce demand curve and optimized shift bands — 01 PLAN THE WORK

From flight schedule to staffed hours

See the work before you build the plan.

TurnIQ converts every flight, aircraft type, service rule and passenger load into a timed workforce need. Its optimization engine then tests shift patterns against that demand.

Demand planning

Estimate people and equipment by skill in each service window.

Flight service Gantt
Peak and movable work

Shift design

Place practical shifts around demand and local work policies.

Shift start and end rules
Hours, rest and briefing

Flight events→Demand curve→Covered shifts

AI assisted monthly airport workforce roster with skills, leave and fairness indicators — 02 BUILD THE TEAM PLAN

From covered shifts to fair rosters

Put qualified people into a plan they can work.

The same demand and shift logic carries into the roster. TurnIQ checks skills, availability, leave, preferences and fairness before the planner publishes a scenario.

Workforce rostering

Create cyclic or flexible rosters with coverage visible by day.

Day and night balance
Leave and fairness checks

Staff management

Match service needs with eligible people and cross-skilled teams.

Skill and contract rules
Aircraft and load conditions

Shift coverage→People and rules→Approved roster

Real time aircraft turnaround with task paths, a delay conflict and an AI recovery route — 03 RUN THE DAY

From approved roster to live action

Keep the turn on time when the day changes.

TurnIQ connects tasks, people, equipment and flight updates in one live view. When a delay creates a conflict, it tests feasible recovery options and shows the impact before approval.

Task scheduling and live control

Assign work, follow progress and respond to flight or load changes.

Live conflict detection
Ranked recovery options

Connected people systems

Use current roles, training, leave and attendance in each decision.

HRMS and timekeeping data
Actual hours returned

Live events→AI recommendation→Planner action

One shared decision layerService and skill rulesDomestic and international turnsShift and rest policiesEquipment needsPlanner approval

AI NATIVE BY DESIGN

Better decisions without the legacy workload.

Legacy tools often separate demand, shifts, rosters and live control. Planners move data between screens, rebuild scenarios and rely on individual experience to close the gaps.

TurnIQ solves connected decisions through one optimization layer. Mathematical models test many feasible plans, rank the outcomes and explain why the recommended action fits the current rules.

Planner control

TurnIQ makes recommendations consistent across planners. Teams can review the reason, compare options, approve the plan or override it with a recorded explanation.

Capability

Legacy systems

TurnIQ

Planning method

Sequential modules and manual handoffs

Connected optimization across the plan

Disruption response

Planner checks the impact after the event

Live conflicts with ranked recovery options

Decision quality

Varies by tool and planner experience

Consistent scoring from shared rules and models

Explanations

Limited reason behind the output

Impact, constraints and tradeoffs shown clearly

Configuration

Changes often need vendor or IT support

Rules managed in the product interface

Feedback

Actual operations stay separate from planning

Live results improve the next plan

THE RESULT OF A CONNECTED PLAN

See the impact in the operation.

Each decision moves the measures planners and leaders watch every day. This illustrative view shows how coverage, turn readiness, utilization and fairness stay connected.

ILLUSTRATIVE OPERATIONS VIEWFlight TQ 472 · Stand B07

Inbound delay +24 minCleaning overlap 2 peopleRecommended change Team swapDeparture target Protected

TurnIQ checks the live turn, tests a qualified swap, and shows the effect before the planner approves it.

92.1%

On-time performance

Protect the critical path when a delay changes the plan.

98.4%

Demand covered

Match qualified people to each service window.

87%

Staff utilization

Place shifts around the work, including two daily peaks.

◎

Fairer schedulesBalance overtime, leave and difficult shifts.

92fairness score

◉

Clearer accountabilitySkills, rules and approvals stay traceable.

100%rule checks

↘

Less avoidable delaySpot gaps and review a recovery action early.

2.8%planning link

CONNECTED OPERATIONS

Bring every signal into one plan.

Schedules and airport events shape demand. People and equipment records guide assignments. Mobile and reporting systems carry the result back to the operation.

DBAODBAirport operations data

SSSSIM schedulesSeasonal flight program

OAGOAGFlight schedule data

SISITAAirport messaging

ACACARSAircraft event messages

OPSiOPSAirport operations data

APIREST API and flight feedsReal time schedule changes

ONE LIVE PLANDemand · Rosters · Tasks · Control

HRSAP HRMSSkills, leave and staff records

TIMETimekeeping systemsHours and attendance

ERPERP and contractsFinance and contract management

GPSEquipment trackingAsset location APIs

APPMobile app integrationAssignments and progress updates

BIPower BIReports and analytics

IDSSO and LDAPIdentity and access

Read schedules and live events Match people, rules and equipment Send updates and results back

SEE TURNIQ IN ACTION

Bring your planning and live control into one view.

Explore how TurnIQ can model workforce demand, build compliant rosters and resolve day of operations conflicts with clear AI recommendations.

✓ Tailored product walkthrough✓ Live planning and control scenarios✓ Technical integration discussion

Emailbd@turniq.ai

UAE phone+971521000782

Websitewww.turniq.ai